FAQ

Frequently Asked Questions – Trusty Cleaning Solutions LLC

Services & Pricing

Q: What services do you provide?

A: We provide customized residential and commercial cleaning, including Maintenance Cleaning and Deep Cleaning. Maintenance cleaning covers kitchens, bathrooms, dusting, vacuuming, mopping, and any areas you request. Deep Cleaning is more intensive and targets built-up dirt and neglected areas.

Please note: Dishes are not included in any cleaning service.

Q: What is included in a Deep Cleaning?

A: Deep Cleaning is an intensive, thorough service designed to tackle built-up dirt, grime, and neglected areas that go beyond a standard clean. Typical tasks may include:

Kitchen: Wiping down all cabinet exteriors, appliance surfaces, counters, sinks, backsplashes, and light fixtures; and inside oven; removing accumulated grease and grime.
Bathrooms: Scrubbing tubs, showers, toilets, sinks, and countertops; cleaning mirrors and fixtures; removing soap scum and hard water buildup.
Living Areas & Bedrooms: Dusting baseboards, door frames, window sills, ceiling fans, and vents; wiping light switches and high-touch surfaces.
Floors: Vacuuming carpets thoroughly, sweeping, and mopping hard surfaces.
Additional Attention: Any areas that haven’t been cleaned recently or require more effort to restore.

Please note: Deep Cleaning does not include washing dishes, interior cabinet contents, restoration, hoarding cleanup, biohazard cleanup, mold remediation, or construction debris removal unless agreed in writing.

Q: What is included in a Maintenance Cleaning?

Maintenance Cleaning is designed to keep your home or office consistently clean between deep cleans. It focuses on routine, essential cleaning tasks to maintain a healthy, tidy space without tackling intensive buildup.

Kitchen:

Wipe down all countertops and backsplashes
Clean exterior surfaces of cabinets and drawers
Clean appliance surfaces (fridge, oven, microwave interior & exterior)
Clean sinks and faucets
Sweep and mop floors
Spot-clean walls, cabinet handles, and light switches

Bathrooms:

Clean sinks, countertops, tubs, showers, and toilets
Clean mirrors and fixtures
Dust and wipe surfaces (vanities, shelves, and accessible ledges)
Sweep and mop floors
Remove soap scum and spot-clean hard water stains

Living Areas & Bedrooms:

Dust accessible surfaces tables, shelves (Excluding window sills, baseboards)
Wipe high-touch surfaces (door handles, light switches)
Vacuum carpets thoroughly
Sweep and mop hard flooring
Tidy cluttered areas (straighten pillows, fold throws, organize surfaces where appropriate)

Please note:

Maintenance Cleaning does not include washing dishes
Baseboards, interior cabinet contents, and deep scrubbing tasks are not included
Heavy furniture moving and unreachable areas are not included

Maintenance Cleaning is ideal for keeping your home looking fresh, hygienic, and well-maintained on a recurring schedule—weekly, biweekly, or monthly.

Q: Can I customize my cleaning plan?

A: Yes! You can select the frequency, specific rooms, or special requests so your cleaning plan fits your needs perfectly.

Q: How long does a typical cleaning take?

A: Maintenance Cleaning usually takes 1–2 hours, while Deep Cleaning may take 2–4 hours, depending on your home’s size, condition, and requested services.

Maintenance Cleaning does not include deep cleaning tasks such as interior cabinets, appliance interiors, and baseboards.

Scheduling & Policies

Q: How do I schedule a cleaning?

A: You can submit a booking request through our website. You can also text or email your request to:

Phone/Text: 267-217-3378
Email: info@trustycleaningsolutions.com

We’ll review your request and confirm a date and time that works best.

Q: What is your cancellation and rescheduling policy?

A: Our policy ensures fairness and flexibility:

Rescheduling Appointments

You may reschedule up to 24 hours in advance at no charge.
Changes made less than 24 hours before your appointment may be subject to a $25 rescheduling fee.

Cancellations

Time of Cancellation

Fee Charged

More than 24 hours ahead

No charge

Less than 24 hours ahead

50% of the service fee

Same-day or no-show

100% of the service fee

A “no-show” occurs when our team arrives and cannot access the property or the client is unresponsive.

Emergency or Weather Exceptions

Fees may be waived at management’s discretion for emergencies or extreme weather. Please notify us as soon as possible.

Recurring Services

For weekly, biweekly, or monthly cleanings, please provide 48 hours’ notice for changes to avoid disruption or late fees.

Safety & Trust

Q: Are your cleaners insured and background-checked?

A: Yes. Every team member is fully insured, background-checked, and professionally trained.

Q: How do you ensure safety and privacy?

A: We follow strict protocols for safety, confidentiality, and minimal disruption.

Q: Are there any limitations for Deep or Maintenance Cleaning?

A: For safety and liability reasons, our team does not:

Move heavy furniture or appliances (>50 lbs)
Clean areas unreachable without ladders taller than 2 steps
Remove permanent stains, damage, or discoloration
Perform repairs or restoration work
Wash dishes

Results may vary based on surface condition, age, and prior maintenance.

Q: What if the property is unsafe or unsanitary?

A: We reserve the right to refuse or stop service for unsafe conditions, including biohazards, pest infestations, or aggressive animals. Clients must disclose hazards prior to service.

FAQ

Subscribe